Refund Policy

At AstrologyMapping, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes circumstances may require a refund. Please review our refund policy below for more information:

1. Eligibility for Refunds:

  • Refunds are applicable within 30 days of the purchase date.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items:

  • Customized or personalized products are non-refundable unless there is a defect or error on our part.
  • Digital products such as astrology reports or downloadable content are non-refundable once accessed or downloaded.

3. Refund Process:

  • To initiate a refund, please contact our customer support team at astrologymapping@gmail.com with your order details and reason for the refund request.
  • Our team will review your request and, if eligible, provide you with instructions on how to return the item.
  • Once we receive the returned item and verify its condition, we will process the refund to the original method of payment within 7-10 business days.

4. Shipping Costs:

  • Shipping costs are non-refundable unless the return is due to an error on our part or if the item received is defective.

5. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or if the item received is defective.
  • We recommend using a trackable shipping service when returning items to ensure their safe delivery.

6. Refunds for Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at support@theastrologymapping.com with photos of the item and packaging.
  • We will assess the damage or defect and provide further instructions on how to proceed with the return or exchange.

7. Refunds for Lost Shipments:

  • If your shipment is lost in transit and has not been delivered within the estimated delivery time, don’t hesitate to get in touch with us for assistance.
  • We will work with the shipping carrier to track your package and resolve the issue. We will issue a refund or replacement if the package cannot be located.

8. Cancellation Policy:

  • Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed and shipped.

Contact Us:
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at astrologymapping@gmail.com. We’re here to help!

Note: This refund policy is subject to change without prior notice. Please refer to the most recent version on our website for updates.

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